Refund policy

This policy explains when an order placed on twicsyfollowers.com can be cancelled or refunded. It applies to every service sold on this store: followers, likes and views for Instagram, TikTok, YouTube and Facebook, and Snapchat accounts that carry a Snapscore. Last updated: 16 October 2026.

In short

• You can cancel an order and receive a full refund as long as delivery has not started.
• An order that was paid but never delivered is refunded in full.
• An order delivered in part is refunded for the part that was not delivered.
• Once an order has been delivered it cannot be returned, and later changes made by the platform (followers, likes or views it removes) are not refunded.

Cancelling before delivery

Write to us through the contact page with the email address you used and the username or link you ordered for. If delivery has not started, we cancel the order and refund the full amount. If delivery has already started, the order is handled as a partial delivery, as described below.

Orders that were not delivered

We do not promise a delivery time, so a short wait is not a failed order. If your order page still shows no progress after a reasonable wait, first check that the account or post is public and that the username or link matches what you entered. Then contact us with the order details. If we cannot deliver the order, we refund it in full.

Partial delivery

If only part of the quantity you ordered was delivered and we cannot complete the rest, we refund the undelivered part in proportion to the price you paid.

What is not refunded

• A wrong or private target. Orders are delivered to the public username or link you entered. If the account was private, the link pointed to the wrong post, or the handle was changed after ordering, we refund only what could not be delivered for that reason; what was already delivered is not refunded.
• Drops after delivery. Instagram, TikTok, YouTube, Facebook and Snapchat prohibit artificial engagement and may remove it, restrict reach or act on an account. These changes are outside our control and are neither refunded nor replaced.
• Results you expected. We sell a number of followers, likes or views, not reach, comments, sales or monetisation. Disappointment with the effect of an order is not a reason for a refund.
• Snapchat accounts once sent. A Snapscore account is delivered as account details sent to the email address you entered. Once those details have been sent, the order is complete. If the details do not work when you first sign in, contact us right away with the email you received, and we will either replace the account or refund the order.

Your statutory rights

If you buy as a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from an online order within 14 days. By placing an order you ask us to begin delivery straight away. If you withdraw before delivery has started, you receive a full refund; if you withdraw after the order was delivered in part, the undelivered part is refunded as described above. Nothing in this policy limits the rights you have under the law of your country.

How refunds are paid

Refunds go back to the payment method used for the order. We send the refund as soon as it is approved; how long it takes to appear depends on your bank or payment provider. We cannot refund to a different account or in cash. Please contact us before opening a dispute with your bank: most problems are solved faster that way.

How to ask

Use the contact page or the WhatsApp link shown on the site. Include the email address you used at checkout, the order number from your order page, the username or link you ordered for, and what went wrong. Requests are read during our support hours; sending the details in the first message lets us find the order without a second one.